Refund Policy

At Uniform Nation, we strive to provide high-quality uniforms and accessories. If you are not completely satisfied with your purchase, we’re here to help!

1. Eligibility for Refunds

You may request a refund under the following conditions:

• The item received is damaged, defective, or incorrect.
• The product is unused, unwashed, and in its original condition with all tags and packaging intact.
• The refund request is made within 3 days of delivery.

2. Non-Refundable Items

The following items are not eligible for a refund:

• Custom-made or personalized uniforms.
• Used, washed, or altered items.
• Items purchased during clearance sales or promotions.
• Accessories like socks, ties, belts, caps, or badges due to hygiene reasons.

3. Refund Process

To request a refund, follow these steps:

1. Email us at support@uniformnation.com or call +91 63644 04303 within 3 days of receiving your order.
2. Provide your order number, a brief description of the issue, and clear photos of the product.
3. Our team will review your request and respond within 2-3 business days.
4. If approved, we will get the product picked up from the delivery location.
5. Once received and inspected, we will process your refund within 2-3 business days.

4. Refund Method

• Refunds will be issued to the original payment method (credit/debit card, UPI, or bank transfer).
• If the payment was made via Cash on Delivery (COD), the refund will be processed as store credit or bank transfer (bank details required).

5. Shipping Costs for Returns

• If the refund is due to our error (wrong/damaged product), we will cover the return shipping costs.
• If returning for personal reasons (e.g., size issue, change of mind), the customer is responsible for the return shipping fee (INR 100/-)

6. Exchanges

• We do not offer direct exchanges. Instead, you may return the product for a refund and place a new order.

7. Late or Missing Refunds

• If you haven’t received your refund after 7 business days, check with your bank or payment provider.
• If you still haven’t received it, contact us at support@uniformnation.com.

8. Contact Us

📧 Email: support@uniformnation.com
📞 Customer Care: +91 63644 04303
🕒 Support Hours: Mon-Sat, 9 AM – 6 PM IST